CANCELLATION, RESCHEDULING & NO-SHOW POLICY
CANCELLATION, RESCHEDULING & NO-SHOW POLICY
Originally Effective: July 2018
Last Updated: July 2026
1. Our Commitment to Every Appointment
At I Care Beauty Clinic, every appointment is reserved exclusively for you. Our doctors, medical aesthetic practitioners, and laser specialists dedicate time specifically for your consultation or treatment.
When appointments are cancelled on short notice or missed without notice, it prevents us from offering that appointment to another patient seeking care.
To provide fair access to all patients and respect our practitioners’ time, we ask all patients to carefully review and comply with the following policy.
2. Appointment Reservations
Appointments may be scheduled through:
- Online Booking (JaneApp)
- Telephone
- In Person
- WhatsApp (where available)
- Other booking methods approved by the clinic
All appointments are subject to practitioner availability and confirmation by the clinic.
3. Appointment Reminders
At I Care Beauty Clinic, every appointment is reserved exclusively for you. Our doctors, medical aesthetic practitioners, and laser specialists dedicate time specifically for your consultation or treatment.
When appointments are cancelled on short notice or missed without notice, it prevents us from offering that appointment to another patient seeking care.
To provide fair access to all patients and respect our practitioners’ time, we ask all patients to carefully review and comply with the following policy.
4. Cancellation Notice
If you need to cancel or reschedule your appointment, we kindly request at least 48 hours’ notice.
Providing advance notice allows us to offer your appointment time to another patient.
5. How to Cancel or Reschedule
Appointment changes must be made by contacting the clinic directly during business hours.
Phone:
(778) 507-0575
Business Hours:
9:00 AM – 7:00 PM
7 Days a Week
Where available, other communication methods may be accepted at the clinic’s discretion; however, patients are responsible for ensuring that the clinic has received and confirmed the request.
6. Late Cancellations
A cancellation made with less than 48 hours’ notice may be considered a late cancellation.
Late cancellations may be subject to the clinic’s applicable cancellation fee in accordance with the policy in effect at the time of the appointment.
7. No-Show Appointments
A no-show occurs when a patient:
- does not attend a scheduled appointment; and
- does not provide sufficient notice to the clinic.
No-show appointments may result in:
- applicable no-show fees;
- booking restrictions;
- requirement for a deposit before future appointments;
- suspension of online booking privileges;
- refusal of future appointments in repeated cases.
8. Repeated Late Cancellations
Repeated late cancellations or repeated missed appointments may affect our ability to continue reserving appointment times.
Where appropriate, the clinic may require:
- advance deposits;
- prepaid appointments;
- manual booking approval;
- temporary booking restrictions.
These measures help ensure fair scheduling for all patients.
9. Late Arrival Policy
Patients are encouraged to arrive several minutes before their scheduled appointment.
Late arrival may reduce the available treatment time.
If a patient arrives significantly late, the clinic may:
- shorten the appointment;
- reschedule the appointment;
- treat the appointment as a late cancellation or no-show where appropriate.
The decision will depend on practitioner availability, patient safety, and the treatment being performed.
10. Consultation Appointments
Consultation appointments involve reserved professional time.
Cancellation policies apply equally to consultation appointments unless otherwise specified.
11. Medical Emergencies
We understand that genuine emergencies may occur.
Where appropriate, the clinic may exercise discretion in exceptional circumstances, including:
- medical emergencies;
- hospitalization;
- serious accidents;
- family emergencies;
- other circumstances considered reasonable by the clinic.
Supporting documentation may be requested where appropriate.
12. Practitioner Cancellations
Occasionally, appointments may need to be rescheduled due to:
- practitioner illness;
- medical emergencies;
- equipment maintenance;
- unforeseen operational circumstances;
- severe weather;
- other events beyond the clinic’s reasonable control.
If this occurs, we will make every reasonable effort to contact affected patients promptly and arrange a new appointment.
13. Packages & Memberships
Missed appointments relating to treatment packages or memberships may be subject to the same cancellation policy unless otherwise stated in the package or membership agreement.
14. Respect for Other Patients
Our scheduling policies help ensure that appointment times remain available for patients who need care.
By providing adequate notice when cancelling or rescheduling, you help us serve other members of our community.
15. Policy Updates
Consultation appointments involve reserved professional time.
Cancellation policies apply equally to consultation appointments unless otherwise specified.
16. Contact Information
Questions regarding this policy may be directed to:
I Care Beauty Clinic
850 Harbourside Dr #100
North Vancouver, BC V7P 0A3
Canada
Phone:
(778) 507-0575
Email:
icarebeautyclinic@gmail.com
Website:
www.icarebeautyclinic.ca
17. Final Statement
By scheduling an appointment with I Care Beauty Clinic, you acknowledge that you have read, understood, and agree to comply with this Cancellation, Rescheduling & No-Show Policy.Regards,