PAYMENT, REFUND & FINANCIAL RESPONSIBILITY POLICY

PAYMENT, REFUND & FINANCIAL RESPONSIBILITY POLICY

Originally Effective: July 2018
Last Updated: July 2026

1. Introduction

At I Care Beauty Clinic, we are committed to providing transparent pricing, professional healthcare services, and clear financial policies. This Payment, Refund & Financial Responsibility Policy explains your financial responsibilities when purchasing consultations, treatments, procedures, products, packages, memberships, or other services from our clinic.

By booking an appointment, purchasing products or services, or receiving treatment, you acknowledge that you have read and agree to this policy.

2. Professional Services

I Care Beauty Clinic provides professional medical aesthetic services, including consultations, assessments, treatments, procedures, skincare products, wellness services, memberships, and treatment packages.

Many of these services involve the professional time, judgment, expertise, and clinical skills of our doctors and practitioners. Once professional services have been provided, they cannot be returned in the same manner as physical retail products.

3. Treatment Pricing

Treatment pricing is confirmed before treatment begins.

Prices displayed on our website, advertisements, brochures, or promotional materials are provided for general information and may change without prior notice.

The price confirmed and accepted at the time of booking or treatment will apply unless otherwise agreed in writing.

Applicable taxes will be charged where required by law.

4. Accepted Payment Methods

We currently accept approved payment methods including:

  • Credit Cards
  • Debit Cards
  • Cash
  • Electronic Funds Transfer (e-Transfer)
  • Approved Third-Party Financing
  • Gift Cards issued by the clinic
  • Other payment methods approved by the clinic

Payment is generally due at the time services are provided unless alternative arrangements have been made in writing.

5. Payment Authorization

By proceeding with treatment or purchasing products or services, you authorize I Care Beauty Clinic to process payment using the payment method you voluntarily provide.

If you use a payment method belonging to another individual or organization, you confirm that you have obtained the account holder’s permission and are legally authorized to use that payment method.

The clinic is entitled to rely on your representation that such authorization has been obtained.

6. Deposits

Certain treatments, packages, memberships, promotions, or special appointments may require a deposit to secure the booking.

Deposits may be applied toward the cost of your treatment unless otherwise stated.

Deposit requirements will be communicated before your appointment.

7. Financial Responsibility

Patients are financially responsible for all consultations, assessments, treatments, procedures, products, packages, memberships, taxes, deposits, cancellation fees, no-show fees, and other charges that they voluntarily request or receive.

Financial responsibility remains with the patient regardless of insurance coverage, financing arrangements, or payment method used.

8. Refund Policy

Because cosmetic and medical aesthetic procedures are professional healthcare services, refunds are generally not available once services have been performed.

Unless otherwise required by applicable law or agreed to in writing, the following are generally non-refundable:

  • Consultation fees
  • Treatment fees
  • Products that have been opened or used
  • Memberships
  • Treatment packages
  • Gift cards
  • Promotional purchases
  • Administrative fees
  • Deposits that become non-refundable under the applicable booking terms
  • Cancellation and no-show fees

Any exception will be reviewed individually based on the circumstances and applicable law.

9. Cosmetic Results

Every individual responds differently to treatment.

The fee paid covers the professional consultation, clinical assessment, practitioner expertise, medical judgment, products used, and treatment provided—not a guaranteed cosmetic outcome.

Because treatment results vary from person to person, dissatisfaction with cosmetic results alone does not entitle a patient to a refund.

10. Additional Treatments

Some patients may require additional treatments, maintenance sessions, or modifications to achieve their desired goals.

Recommendations for additional treatment are based on professional clinical judgment and individual response to treatment.

Additional treatments may involve additional fees, which will be discussed before proceeding.

11. Treatment Packages & Memberships

Treatment packages and memberships are intended for the individual purchaser unless otherwise approved by the clinic in writing.

Package expiration dates, promotional conditions, and membership benefits will be explained at the time of purchase.

Unused services generally have no cash value unless otherwise required by law.

12. Gift Cards

Gift cards issued by I Care Beauty Clinic:

  • may only be redeemed according to their stated terms;
  • are not redeemable for cash except where required by law;
  • should be treated like cash, as lost or stolen gift cards may not be replaceable unless otherwise determined by the clinic.

13. Financing

Where financing is offered through an approved third-party provider:

  • Financing approval is determined solely by the financing company.
  • Financing agreements are separate contracts between you and the financing provider.
  • I Care Beauty Clinic is not responsible for financing decisions, repayment schedules, interest, or fees imposed by the financing provider.
  • Patients remain responsible for complying with the terms of their financing agreement.

14. Outstanding Balances

Any outstanding balance must be paid according to the agreed payment terms.

The clinic reserves the right to postpone future appointments until outstanding balances have been resolved, subject to applicable law and professional obligations.

15. Payment Disputes & Chargebacks

If you have any concern regarding a consultation, treatment, product, invoice, or payment, we encourage you to contact I Care Beauty Clinic promptly so we can review the matter and work toward a fair resolution.

We ask that patients give the clinic a reasonable opportunity to assess and address concerns before initiating a payment dispute or chargeback with a financial institution.

The clinic may rely on records such as signed consent forms, appointment history, consultation notes, treatment records, invoices, receipts, communications, and other relevant documentation to verify that services were requested and provided.

16. Changes to This Policy

I Care Beauty Clinic reserves the right to update or revise this Payment, Refund & Financial Responsibility Policy at any time.

The most current version will be posted on our website with the updated revision date.

17. Contact Information

For questions regarding payments, refunds, or financial policies, please contact:

I Care Beauty Clinic
850 Harbourside Dr #100
North Vancouver, BC V7P 0A3
Canada

Phone: (778) 507-0575

Email: icarebeautyclinic@gmail.com

Website: www.icarebeautyclinic.ca

18. Final Statement

By booking an appointment, purchasing products or services, or receiving treatment from I Care Beauty Clinic, you acknowledge that you have read and understood this Payment, Refund & Financial Responsibility Policy and agree to its terms.Regards,